FAQ

Frequently Asked Questions

Everything you need to know about shopping with Sienna & Clay.

📦 Orders

How do I place an order?

Simply browse our collections, add your favorite items to your cart, and proceed to checkout. We accept all major credit cards, Shop Pay, and more.

Can I modify or cancel my order after placing it?

We process orders quickly! Please contact us at info@siennaclay.com or call +1 (901) 878-5864 as soon as possible. We’ll do our best to accommodate changes before your order ships.

How will I know my order was confirmed?

You’ll receive an order confirmation email immediately after placing your order. If you don’t see it, please check your spam folder or contact us.

🚚 Shipping

How long does shipping take?

Standard shipping typically takes 5–7 business days. Expedited options are available at checkout. Processing time is 1–2 business days before your order ships.

Do you offer free shipping?

Yes! We offer free standard shipping on orders over a certain threshold. Check our Shipping page for current details and promotions.

Do you ship internationally?

Currently we ship within the United States. International shipping options may be available in the future — sign up for our newsletter to stay updated!

🔄 Returns & Products

What is your return policy?

We accept returns within 30 days of delivery for unused items in original condition. Visit our Returns & Exchanges page to start a return.

My item arrived damaged. What do I do?

We’re so sorry to hear that! Please email us at info@siennaclay.com with a photo of the damage within 7 days of delivery and we’ll make it right.

Are your products sustainably made?

Sustainability is at the heart of what we do. We prioritize eco-conscious materials and responsible sourcing in everything we offer.

Still Have Questions?

Our team is happy to help. Reach out and we’ll get back to you within 1–2 business days.

Contact Us